Returns & Refunds policy

Due to the perishable and consumable nature of our products, all sales of dehydrated fruit are final.

We will offer a replacement or refund if:

• The product arrives damaged

• The product is defective or contaminated

• The wrong item was shipped

You can inform us of your decision by e-mail rochakspecialityfoods@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• Claims must be made within 48–72 hours of delivery from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

• Photo evidence is required.

• The item must be unused and in original packaging where possible please!

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You can reach us by e-mail rochakspecialityfoods@gmail.com for further instructions.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail rochakspecialityfoods@gmail.com